IT Service Management

IT Service Management

IT Service Management is the ticketing card on Settings → Notifications. The card copy is: Integrate with Jira Cloud or ServiceNow for ticketing workflows.

This card only lists Jira and ServiceNow. Linear, Azure DevOps, Freshservice, and Freshdesk are not on this card — they live under Integrations → IT Service Management.

Add Integration requires manage-settings and opens the connect flow. Connector fields, projects, and issue types are documented on the Jira and ServiceNow integration articles.

After a connector is connected

The table column is Integration (Provider - display name). Default display name when none is stored: Create and manage tickets.

Row actions:

• Jira — Edit (opens the Jira template form; default severities MHC) and Delete
• ServiceNow — Delete only (no edit flag)

Full setup: Jira and ServiceNow.