IT Service Management

The IT Service Management card on Settings → Notifications lists your ticketing connections. The card reads Integrate with Jira Cloud or ServiceNow for ticketing workflows.

The card lists only Jira and ServiceNow connections. Other ticketing integrations, such as Linear, Azure DevOps, Freshservice, and Freshdesk, are managed under Integrations → IT Service Management.

Add a connection

Click Add Integration. The button appears only for users who can manage settings. It opens the IT Service Management integrations drawer, where you pick a provider and connect it. For the connection fields, see Jira and ServiceNow.

Manage connections

Each connection appears as <Provider> - <display name>. When no display name is set, the row reads Create and manage tickets. A copy button next to the name copies the connection's webhook URL when it has one.

Open the row menu for these actions:

• Edit (Jira only) opens the Jira configuration form.
• Delete removes the connection. Only users who can manage settings see it.

ServiceNow connections have no Edit action. To change one, delete it and connect it again.