Multi-Factor Authentication (MFA) Setup in Chariot
Important: If your organization does not use Single Sign-On (SSO), you are required to set up Multi-Factor Authentication (MFA) to access Chariot. You will be automatically prompted to complete MFA setup during your first login, and you cannot proceed to the platform until MFA is configured.
If your organization uses SSO (Okta, Azure, PingID, Google, etc.), MFA is managed externally and you will not be prompted to set up MFA in Chariot.
This guide walks you through the enforced MFA setup process for non-SSO users.
Prerequisites
Access to your Chariot account (username and password)
A smartphone or device with an authenticator app (e.g., Google Authenticator, Authy, Microsoft Authenticator)
Automatic MFA Setup for Non-SSO Users
First Login: When you log in to Chariot for the first time (and SSO is not enabled), you will be required to set up MFA. The setup process will begin automatically and you must complete it to access your account.
Follow the On-Screen Instructions: Chariot will display a QR code and a manual setup key. Open your authenticator app, scan the QR code (or enter the key), and enter the 6-digit code generated by your app to verify.
Save Recovery Codes: After successful setup, you will receive recovery codes. Save these codes securely—they are required if you lose access to your authenticator device.
Access Granted: Once MFA is configured, you will be able to use Chariot. You will be prompted for a 6-digit code from your authenticator app each time you log in.
Using MFA to Sign In
After setting up MFA, you will be prompted for a 6-digit code from your authenticator app each time you log in.
Enter the code to complete the login process.
Recovery Options
Lost Device: Use one of your saved recovery codes to log in and reset your MFA device.
No Recovery Codes: Contact your Chariot administrator or support for assistance.
Troubleshooting
Code Not Working: Ensure your device time is set to automatic/synced. Codes are time-based and will change every 30 seconds.
Cannot Scan QR Code: Use the manual setup key provided during setup.
Lost All Access: Contact Chariot support for account recovery.
Frequently Asked Questions (FAQ)
Is MFA optional? No. If SSO is not enabled, MFA setup is required and enforced for all users.
Can I use SMS for MFA? Currently, Chariot supports authenticator apps for MFA. SMS-based MFA is not supported.
Can I disable MFA after enabling it? No. MFA is required for all non-SSO users and cannot be disabled.
What if I lose my recovery codes? Contact your Chariot administrator or support for help regaining access.
Do SSO users need to set up MFA in Chariot? No. If your organization uses SSO, MFA is managed by your identity provider and you will not be prompted to set up MFA in Chariot.
For further assistance, contact your Chariot administrator or support team.